Unified inbox
Bring supported customer channels into one prioritized queue with clear ownership.
In active development
Every customer conversation. One controlled experience.
Bring conversations, tickets, SLAs, quality and customer satisfaction into one bilingual workspace built for growing service teams.
Interactive product preview — not a live customer-service system yet.
01RespondOne queue, clear ownership
02ControlSLA, escalation and QA
03ImproveCSAT and operational insight
Bilingual by designArabic and English workflows
Human-controlled AISuggestions require agent review
Service-firstBuilt around tickets, SLA and quality
Product direction
The operating layer for customer service
ScaleCX is being designed around the work supervisors and agents handle every day—not around disconnected channels.
Ticket and SLA control
Track priority, response targets, resolution time, breaches and escalations.
Quality and coaching
Use scorecards, samples and coaching actions to improve service consistently.
Customer insight
Connect history, CSAT, topics and complaint causes to operational decisions.
Interactive preview
See how service work could flow
Select a queue, open a conversation and test the AI draft control. All records below are fictional.
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Select a conversation to preview the workspace.
Planned packages
Start focused. Scale with control.
Final launch pricing will be published only after infrastructure and channel costs are validated.
Starter
Small service teams
- Core inbox and tickets
- Basic SLA rules
- Team dashboard
Business
Growing operations
- Routing and escalation
- QA and CSAT
- Advanced reporting
Enterprise
Complex organizations
- Custom controls and retention
- Integration support
- Governance and audit
Early access
Help shape a service platform built for real operations.
Join the private early-access list. We will use your details only for ScaleCX product updates and pilot invitations.